Reference

Open Your Account With the Rules in View

Your legal footing sits on one page: what you agree to when you open an account, how we treat your wallet details, and where the terms stop applying because of your local law.

Terms and privacy on one pagePlain English wordingEligibility set by regionWallet details kept private

See the lobby Read FAQ

DATA AND SECURITY

How We Handle Your Account Data

For us this part is procedural, not decorative. We collect what the account needs — your name, mobile number, date of birth for eligibility, and the wallet numbers you fund from — and we keep it while the account is open plus the period our payment partners require for reconciliation. Cookies do the ordinary jobs: keeping you signed in on your handset, remembering your language, and showing us which pages stall on a slow connection. Clear them in your browser and you can still sign in with a one-time code.

Sign-In Security

Your password plus a one-time code sent to your mobile number. We never ask for that code in chat, on a call or by email, and no agent ever needs your bKash PIN.

Cookies in Practice

Session cookies keep you signed in on the same handset; preference cookies hold your language and lobby view. Clearing them never closes your account and never touches your wallet balance.

Retention Window

Details stay while the account is open. After closure we keep transaction records for the period our payment partners require for reconciliation, then remove what is no longer needed.

Changes and Copies

Request a correction, a copy of your details or deletion from inside your account. We confirm the request in writing and explain anything local law obliges us to retain.

Where Our Terms Apply in Bangladesh

nagud88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This page starts with one rule: play is open only where local law allows it and only in the regions we serve. If you are outside those regions, these terms do not extend to you — we hold that line rather than bending it case by

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case. Inside the eligible area, you agree to one account per person, details in your own name at sign-up, and a wallet you fund from channels registered to you. Your bKash, Nagad and Rocket numbers must match the name on your nagud88 profile, because that match
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is the first thing we check when a withdrawal is verified. A friend's wallet sending on your behalf breaks the terms and holds the payout until we clear it. That is not a penalty; it is how we keep one account from being worked by several
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people. We are equally clear about what we do not promise. Cricket markets, slot rooms and live tables are entertainment products with outcomes nobody can predict, and nothing here is a promise of return. Where a game or its provider publishes RTP figures, we show them
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as supplied; where it does not, we stay quiet rather than invent a number. Payment rails can change when your bank or wallet operator changes its own rules, and that sits outside our control. When local law shifts, the wording on this page shifts with it,
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and the version you are reading replaces the earlier one.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

WHO TO CONTACT

Reach Us About a Legal Question

Questions about these terms go to a real desk, not a form that disappears into nothing. Open live chat from your signed-in account and the agent can see your wallet history while you talk, which usually settles a name-match or payout-hold question in one pass. For anything you want in writing — a data request, a closed account, a copy of the terms you agreed to — email us so the reply is documented and you can keep it. Players in Dhaka and Chattogram and outside them use the same two paths.

Team online

Signed-In Chat

Signed-in chat is the quickest route for terms questions. The agent pulls your wallet record, checks the bKash, Nagad or Rocket name match and tells you what is holding a payout.

Written Requests

Email suits anything you need on record: a copy of the terms, a request for your data, or notice that you want the account closed and your details removed.

Wallet Desk

Deposit or withdrawal stuck on verification? Send the transaction ID from your Nagad or Rocket app so the desk can trace it against your account and tell you what is pending.

Questions You Ask About Our Terms

Most legal questions we get are practical ones — can I hold one account, will my brother's wallet work, what happens if I move abroad. These are the answers we give most often in chat, written the way we say them. If your own situation is not covered, message us before you deposit rather than after, and we will tell you plainly whether the account can work for you.

No. One account per person, tied to one mobile number and one name. A second account found during verification is closed and any balance on it is held while we check the activity.

Yes. bKash, Nagad, Rocket and Upay transfers must come from a wallet registered in your own name. A mismatch is the most common reason a withdrawal pauses for checking.

Access depends on your local law and eligible regions. Tell us before you move and we will confirm whether play can continue; if it cannot, we settle the balance and close the account.

Ask in live chat or by email and we send the current wording plus the version that applied when you opened the account. You can also save this page as a PDF yourself.

Partly. We remove what is no longer needed, but transaction records stay for the period our payment partners require for reconciliation. Ask us and we confirm in writing exactly what remains.

We post the updated wording here before it takes effect and flag material changes in your account messages. If a change does not suit you, you can withdraw your balance and close the account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Accountnagud88 Login InfoAbout Us

Open Your Account With the Rules in View

How We Handle Your Account Data

Sign-In Security

Cookies in Practice

Retention Window

Changes and Copies

Reach Us About a Legal Question

Signed-In Chat

Written Requests

Wallet Desk

Questions You Ask About Our Terms

01 Can I open more than one nagud88 account?

02 Does my wallet name have to match my account name?

03 What happens if I move to another country?

04 How do I get a copy of the terms I agreed to?

05 Can you delete my details after I close my account?

06 Do you change these terms without telling me?

Legal

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