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Open Your Account Knowing What We Store

Everything nagud88 holds about you starts with a mobile number you verify yourself, then widens only as far as a bKash, Nagad or Rocket cash-in requires.

What we collectHow payments are loggedCookie choicesRequest your fileAsk for a correction

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ASK US DIRECTLY

Open A Privacy Request Through Support

Privacy requests land in two places: live chat inside your signed-in account, and a mailbox that keeps a written trail. Chat suits a quick correction, like an old phone number you no longer carry. A request for a copy of your file, or a question about how a bKash payout reference was stored, travels better by email — include your registered number so we can match the record before we reply.

Chat For Quick Corrections Tap the chat bubble after you sign in and say what needs changing, like a phone number you no longer use. The agent may ask for a recent wallet reference to match your file.

Email For Written Requests Send a longer request to our privacy mailbox and include your registered mobile number. We answer from a nagud88 address only, never a personal inbox, so the reply stays on record.

Payment Reference Check If a cash-in appears twice or a payout reference looks wrong, send the bKash, Nagad or Rocket transaction ID. We trace it against your account wallet and correct the log so your file shows one entry.

HOW WE HANDLE IT

Browse Your Cookie And Login Controls

Seeing your session list takes two taps: open your profile, then account security. From there you sign out a handset you no longer use, which matters if you once checked a cricket market on someone else's phone during a BPL match. Two-factor codes go to your registered number, and every password reset is logged, so an attempt you did not make shows up the next time you sign in.

Account Security Controls

Your profile keeps a sign-in list: which handset or browser opened the account and when. Sign out anything you don't recognise. Password resets show there too, so an attempt you never made is easy to spot.

Cookie Choices

Cookies keep your session open and remember that you picked English. Clear them and you sign out, but the account stays intact. Blocking all cookies means a fresh login each visit, even on your own handset.

How Long We Keep Records

Transaction logs stay while your account is open, plus whatever period local rules require. After that we delete them. Chat transcripts are kept only while a payment dispute could still be raised.

Changing Or Removing Data

Ask us to correct a misspelt name, swap an old phone number, or close the account and wipe the profile. A few payment records must stay for audit reasons — we name them, and say why, before acting.

Check What nagud88 Records From Your Wallet

nagud88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy here is a short list of promises, not a wall of text. When you register we collect your mobile number, the one-time code that confirms it, the name on your wallet, and the reference numbers bKash, Nagad or Rocket return after a cash-in or a

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payout. We also keep the device and browser details needed to recognise a returning login, so the handset you use at the corner shop and the laptop at home both sit in your own session history. We never ask for your wallet PIN, and no one
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speaking for us will request a screenshot of your bKash app. If they do, it is not us. Your records sit on servers we control, with access limited to staff handling account checks or payment reconciliation. Cash-in references, agent receipts and bank transfer slips are stored
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against your account wallet so a disputed entry can be traced. Users in Dhaka and elsewhere follow the same rules; what changes is the law where you live, so we handle requests according to your local law and eligible regions. Where a rule requires us to
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keep a transaction log for a set period, we keep it and nothing longer. Cookies exist to hold your session open and remember your language choice. Switch them off and you simply sign in again.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Ask What We Hold Before You Join

Six questions come up most often from people opening a wallet for the first time. The short answers sit below: what we collect, what we never ask for, and how to get a copy of your own file. If yours is missing, live chat and the privacy mailbox both reach our team. Each answer names the exact step rather than pointing you at a menu you then have to hunt through.

Your mobile number, the one-time code that confirms it, the name on your wallet, and the reference numbers bKash, Nagad or Rocket return with each cash-in. Device details help us recognise a returning login.

No. A PIN, OTP or wallet password is never needed to process a deposit or payout, and our staff will not ask for one. Anyone who does is not speaking for us — report the message.

Yes. Email the privacy desk from your registered number and ask for a copy. It arrives as a plain file listing your profile, login history and payment references, once we have run a short identity check.

Send the correction in chat or by email — a wrong spelling, an expired number, a duplicated transaction. We fix what we can right away. Anything tied to a completed payment stays until its holding period ends, then it goes.

We do not sell customer records. Data goes to payment partners only to settle a bKash, Nagad or Rocket transaction, and to staff who handle account checks. Nothing is passed to advertisers for targeting.

Rules differ by market. We handle requests under the law where you live and where the account is eligible, so tell us your region when you write in and we route the request correctly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNagud88 Glossary InfoNagud88 Banking

Open Your Account Knowing What We Store

Open A Privacy Request Through Support

Browse Your Cookie And Login Controls

Account Security Controls

Cookie Choices

How Long We Keep Records

Changing Or Removing Data

Ask What We Hold Before You Join

01 What does nagud88 collect when I open an account?

02 Will you ever ask for my bKash or Nagad PIN?

03 Can I get a copy of what you hold?

04 How do I correct or remove my details?

05 Do you sell or share my details?

06 Which country's law applies to my file?

Privacy Policy

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